India’s Best and Worst ISPs
By Soham Raninga (May 07, 2008)
PC World India asked 3,565 broadband users to rate their ISPs on connection speed, reliability and customer support. 13 Indian ISP players were rated by users over speed, reliability, support and pricing.
Airtel received the most favorable response in terms of speed, reliability and tech support. Almost 20 percent of the respondents were Airtel subscribers. Airtel dominated the charts with 90 percent users rating it excellent when it came to wiring, installation and activation procedure.
BSNL also offers DSL connections and has the maximum user base in India. Almost 45 percent of the home users in India are on a BSNL connection. They have the maximum reach with an impressive presence in rural India. Where other ISPs have struggled to provide access in rural areas, BSNL has stood up to the task of bringing affordable broadband to the C and D class cities. BSNL users are happy with speeds but the satisfaction levels in terms of reliability and quality of installation are just about alright. Almost 35 percent of BSNL subscribers rated the quality of installation between Average and Poor.